Customer Support Points West Audio Visual believes in not only being an expert in providing the equipment to engage your students or staff, but by providing the training required to operate the equipment.

Points West believes in not only being an expert in providing the equipment to engage your students or staff, but by providing the training required to operate the equipment.  This will maximize the learning outcomes for students, ensure your staff or trainers are utilizing their time wisely, and maximize the value for the dollars spent on technology.  It is as simple as contacting our office to arrange a demonstration or training session to your teachers, administration, or board.  Options will be discussed to ensure we understand what your requirements are and customize a presentation for your needs.

Product Supply and Service

At Points West, we only carry professional audio visual equipment.  We represent a variety of products and product lines from SMART Technologies, LifeSize, FrontRow, NEC, DaLite, Extron, and many more.  Our goal is to get you the products you need and ensuring we work within your budget constraints. We are product experts (and the authorized dealers) on the lines we carry.

After Sales Support

Questions, problems, connectivity, new hires, lost cables, service manuals, replacement lamps, flashing yellow lights… we’re here. 8am – 4:30pm Monday through Friday.  Should you require an evening or weekend appointment, arrangements can be made for a time that is convenient for you.

After purchase or installation, we would be glad to host a training session for your staff.  Whether you have purchased a data projector, sound systems and microphones, FrontRow, LifeSize, or any of the SMART Products, training is an important component of having a successful experience using your new equipment.

Product Demos

Points West is located at #8-1905 Evergreen Court in beautiful Kelowna BC. Visit our office and see our boardroom/training room which includes a Crestron control system, a number of interactive displays and interactive table. Try the different displays, see the different features, and use the equipment in order to make an informed decision.

The best way to know which projector or sound system will work for you is to try it in your office, meeting room, classroom, or outdoor environment. Call us and see if any of the products are available on a trial basis. We always welcome the opportunity for our customers to be comfortable and well informed about their purchase.

Call or email our office to book a date and time that works for your organization. Our phone number is 250-861-5424 or by email at [email protected].