Tell our support staff your troubles - often problems can be fixed with a push of a button or a setting change (See our FAQs). If we determine your troubles to be mechanical we will arrange for local repair or arrange warranty repair, on your behalf.
Warranty
Most of our audio visual products carry one year limited parts and labour warranty. With some products, such as NEC digital projectors and plasmas, extended warranty coverage can be purchased. Warranty coverage is now even offered on digital projector lamps.
NEC service program options:
InstaCare, 1st Year Coverage - Provides "Next Business Day Replacement" or "3 Day Repair and Return".
When asset tracking is not critical but time is of the essence, the InstaCare repair/replacement program provides next business day replacement or three (3) day repair of the unit, dependent on customer preference and availability. NEC covers all shipping.
InstaCare comes standard with most VT, LT, and MT series projectors. Additional InstaCare coverage is available for a fee.
RepairCare, 1st Year Coverage - provides "3 Day Repair and Return"
In the event your display product requires depot repair under warranty, the RepairCare program minimizes your down time by guaranteeing a maximum three (3) business day repair of the unit. NEC covers shipping both ways.
RepairCare comes standard with most GT and WT series projectors.
TravelCare - Provides "2 Year Loaner or Repair and Return Coverage"
For a one-time fee, the global traveler can utilize the TravelCare loaner program, which provides a temporary unit during warranty repair in many overseas locations. VT, LT, and MT series projectors are covered, and overseas repair is included if time permits.
TravelCare must be purchased within the first 90 days of ownership.
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